Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sopoma.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

How We Use the Information We Collect

We may use your Personal Information, Demographic Information or Usage Information for various purposes, including, but not limited to, the following:

  • Improving the effectiveness of our Site, marketing endeavors and service offerings;
  • Site registration;
  • Providing customer service;
  • Notifying you of product recalls or providing other information concerning products you have purchased;
  • Sending you direct mail offerings;
  • Sending you email communications such as electronic newsletters about our products, services and Promotions;
  • Sending you email about orders you have made;
  • Enabling you to participate in the Site’s features such as surveys and Promotions;
  • Identifying your product and service preferences and informing you of new or additional products, services and Promotions that may be of interest to you;
  • Providing mobile marketing messages and service messages;
  • Cart Abandonment Messages – once information is captured for a specific item, if you do not purchase that item within 24 hours we will send a reminder text letting you know it’s still available at our store with a direct hyperlink (SMS messages are sent within 48 hours of non-purchase with only 1 reminder)
  • To analyze preferences, trends and statistics.

How we Determine An Abandon Cart:
Currently we use an Opt-in form 2 step. When the consumer enters in their information in the first step of the form they are ‘tagged’ in our system as a lead. We then wait a period of time (I.e. 20 minutes) to see if they purchase through our website. We track purchases by tags as well. When a consumer purchases a product they are tagged as purchased. Our system waits 20 mins to see if a purchase tag is added to the consumer – if not – we add the consumer to abandon cart sequence.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Customer support information
– Purpose of collection: to provide customer support.
– Source of collection: collected from you.

Minors
The Site is not intended for individuals under the age of 18.

Sharing Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/de/privacy-policy/

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

– We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
– We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

– Your consent;
– The performance of the contract between you and the Site;
– Compliance with our legal obligations;
– To protect your vital interests;
– To perform a task carried out in the public interest;
– For our legitimate interests, which do not override your fundamental rights and freedoms.

Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

GDPR
If you are a resident of the EEA, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us here: [email protected].

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us here: [email protected].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us here: [email protected].

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact
​For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:

Sopoma

[Re: Privacy Compliance Officer]

30 N Gould St #43670, Sheridan, WY 82801